Look, we get it—shipping sucks. We wish we could hop in our rusty old station wagon and hand-deliver your order like the emotional support elves we were born to be. Until we master teleportation or become Santa Claus (working on it), we’ve got to play by the rules of logistics and labels.

So here’s the deal:

• We do our best to keep shipping costs as low as humanly possible.

• Some items ship separately (especially print-on-demand gear) to save time, money, and space in our imaginary sleigh.

• If something’s taking forever, it’s probably not your fault—but we’ll help chase it down like it owes us lunch money.

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Thanks for understanding. Thanks for being here. And thanks for keeping your sense of humor—because adulting is hard and shipping is harder.